Christies Jewellery G-Shock New Zealand - G-Shock New Zealand Guarantee and Returns

Return of Products

At christies we want your shopping experience to be a pleasure without any perceived risk by you. We are happy to exchange or refund within 30 days under most conditions;

Where you have simply changed your mind, you have 30 days from the date of the product is dispatched to return the products back to us. We will credit your Payment Authority with an amount equal to the cost of the Products excluding our freight costs.
We do not accept returns outside of New Zealand. This is because of the costs of customs fees and taxes on re-entry back into NZ.
Where the Products are faulty or damaged we will either: (i) replace the Products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund if you so request.
All Products returned must be returned in their original unused condition, specifications and packaging, along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the Products. All CD ROMs and software must be returned unopened. Products can not be returned if they have been engraved, modified, damaged, altered or sized. This includes rings sized at your request as we will not resell a ring to another customer after it has already been sized.
Wrap the Product securely and send return it to us together with the invoice which accompanied the Products to the Christies store that dispatched your order.
We do not refund or exchange items that have been specifically custom made for you e.g. a wedding ring made to order, or has been sized to your requirements etc.
Where the Products arrived damaged by the delivery company, immediately contact the delivery company. Within 24 hours email mailto:sales@christiesjewellery.com stating the nature of the damage (i) Wrap the Product securely and send return it with the invoice which accompanied the Products to the Christies store that dispatched your order.
Problems regarding your order? - You may contact us at mailto:sales@christiesjewellery.com quoting the order number or call us on +64 06 825 6117.

Guarantees

All Jewellery items will be accompanied with a 5 year written guarantee against manufacturing defects.
Manufauring defects do not include normal fair wear and tear and any damaged caused by accidental or non-accidental damage.
All Watches will be accompanied by their respective manufacturers guarantee.
All Gemstones specifications shall equal or exceed the specifications stated.
- Christies Jewellery DO NOT use synthetic gemstones unless stated in the specifications for that product. Diamonds are guaranteed to be diamonds.
Christies Jewellery do not sell counterfeit branded watches or jewellery.
Everything that Christies sells to you is guaranteed by the New Zealand Consumer Guarantees Act 1993. Christies Jewellery does not provide any express guarantees (as defined in the Consumer Guarantees Act 1993) other than those expressly confirmed by us in writing.
Nothing in these Terms and Conditions is intended to have the effect of contracting out of the provisions of the Consumer Guarantees Act 1993 except to the extent permitted by that Act.
"Valuation Guarantee" All rings purchased from the web site over the price of $1000 will have an independent valuation carried out by the valuation company Advanced Gem Laboratory. If the independent valuation is lower than the price paid for the item the purchaser has the option of either a refund of the difference in price between the valuation and the price paid or a full refund.